pkjo's Privacy Policy

Introduction & Scope

pkjo ("Platform", "we", "our") operates a safe and reliable online gaming service for users in Bangladesh. We believe you should have full control over your personal information.

This privacy policy (hereinafter referred to as the "Policy") explains what information we collect when you use the pkjo website (https://pkjo.lat), why we collect it, how we use it, and what your rights are. By accessing this site or creating an account, you are considered to have accepted the terms of this Policy.

This Policy applies to:

• All registered users of the pkjo website and mobile platform.
• Unregistered visitors who access the site from any device.
• Anyone who contacts the pkjo support team.

What Information We Collect

pkjo collects only the information necessary to provide services, ensure security, and meet legal obligations. We divide data collection into two main categories.

2.1 What You Provide Directly

Information you provide yourself during account registration or login:

• Full name and date of birth (for age verification — minimum 21 years).
• Active mobile number and email address.
• bKash, Nagad, or Rocket number (for processing transactions).
• Details of your messages and complaints when contacting the support team.

2.2 Automatically Collected Information

When you use pkjo, our system automatically records the following technical information:

• IP address and device identifier information.
• Browser type, operating system, and screen resolution.
• Date, time, page views, and click patterns of site visits.
• Game session data — duration, frequency, and preferred categories.
• Browsing behavior collected through cookies and similar tracking technologies.

Purpose of Data Use

pkjo uses your information only for the lawful purposes described below. We do not sell your information under any circumstances.

3.1 Service Operations

• Creating, managing, and verifying the security of accounts.
• Processing deposit and withdrawal transactions via bKash, Nagad, and Rocket.
• Providing welcome bonuses, cashback, and VIP benefits.
• Managing game sessions and recording results.

3.2 Security & Fraud Prevention

• Detecting unusual login or transaction activity.
• Preventing multiple accounts or bonus abuse.
• Age verification — access is prohibited for those under 21 years of age.
• Monitoring patterns of responsible gaming violations.

3.3 Support & Communication

• Providing assistance and resolving issues via 24/7 live chat.
• Sending account-related notifications by email.
• Notifications of system updates, maintenance, or policy changes.

3.4 Service Improvement

• Improving the gaming experience by analyzing overall usage patterns.
• Identifying and fixing technical errors.
• Testing new games or features.

Data Sharing & Disclosure

pkjo does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

pkjo relies on trusted partners for certain technical services. These partners receive access to only the minimum information necessary for their specific tasks and are not permitted to use it for their own purposes. This includes:

• Payment processing providers (services linked with bKash, Nagad, Rocket).
• Game software providers — authorized providers including Pragmatic Play, Evolution Gaming, JILI, and Spribe.
• Technical infrastructure and cybersecurity services.

4.2 Legal Obligations

pkjo is legally required to disclose information upon the order of a competent court, legal process, or a legitimate request from a regulatory authority. Before such disclosure, we will make every effort to notify you in advance, unless prohibited by law.

4.3 Platform Transfer

In the event of a business restructuring, merger, or acquisition, user data may be transferred to the new entity. In such cases, we will notify users in advance and the new entity will ensure protections equivalent to this Policy.

Cookies & Tracking Technologies

pkjo uses cookies and similar technologies to ensure a smooth and personalized experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: For maintaining login sessions, security tokens, and payment processes. Disabling these will prevent the site from functioning properly.
• Functional Cookies: Remember your language preference, recently played games, and display settings.
• Analytics Cookies: Used to analyze overall usage patterns. These are not personally identifiable.

5.2 Managing Cookies

You can disable or delete cookies through your browser settings. However, disabling essential cookies may disrupt login and payment functionality.

Data Retention Period

pkjo does not retain your information longer than necessary. Retention periods by data type are listed below:

• Account Information: For as long as the account is active and for the period required to meet legal obligations after closure.
• Transaction History: For a specified period in compliance with legal requirements for financial record-keeping.
• Support Communications: For a limited time after the issue is resolved — for quality assurance and to prevent recurrence.
• Technical Logs: For a limited period for security review, after which they are automatically deleted.

After a request to close an account, we delete as much data as possible as quickly as the law permits.

Your Rights

As a pkjo user, you have the following rights over your own information. Contact our support to exercise these rights.

Protection of Children & Minors

pkjo's services are strictly for those aged 21 and above. We do not intentionally collect information from anyone under 21. Age verification is mandatory at registration.

If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed. If you are aware of such an incident, please notify us at [email protected].

International Data Transfers

pkjo's servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that:

• The destination country or receiving organization has adequate data protection measures in place.
• Protection equivalent to this Policy is ensured through contractual terms.
• Transfers are limited to the minimum information necessary for service delivery.

Policy Changes & Notification

pkjo reserves the right to review and update this privacy policy as needed. If significant changes are made to the Policy:

• Registered users will be notified by email in advance.
• A clear notice will be displayed on the site.
• The effective date of the change will be clearly stated.

Continued use of the site after changes are made will be considered acceptance of the new policy. If you do not agree with the changes, you may request account closure.