❓ Frequently Asked Questions
Answers to all your questions about pkjo
From accounts and withdrawals to verification and technical issues — pkjo's most important questions, all on one page.
Overview
If any questions come to mind while using pkjo, this page is here for that. From opening an account to successfully withdrawing funds, identity verification, responsible gaming, and games not loading on your phone — clear and detailed answers to everything are laid out below. Each section is organised under a separate heading so you can quickly find the question you need. If there is anything else you would like to know, our 24/7 support team is always ready.
Detailed Q&A
pkjo FAQ
Account & Login
Go to the pkjo site, visit the registration page, and create an account with your name, mobile number, and a password of your choice. The name you enter must exactly match the name on your bKash, Nagad, or Rocket account — this is verified at the time of withdrawal. The whole process takes just a few minutes.
Some details, such as your registered name, generally cannot be changed once verified — because it must match the name on your payment wallet. To update other details, contact our live chat support directly. In some cases, before verification, you may be able to make changes yourself from the profile settings.
For a secure account, use a password of at least 8 characters. Combining uppercase letters (A–Z), lowercase letters (a–z), numbers, and special characters (such as @, #, !) makes your account much more secure. It is best not to use your mobile number or date of birth as your password.
Click the "Forgot password" option on the login page. Enter your registered mobile number and a verification code will be sent to you — use it to set a new password. If you have trouble with this process, contact our 24/7 live chat for a quick resolution.
For security reasons, the session ends automatically after a period of inactivity. This protects your account from unauthorized use. Simply log in again to continue. If this happens repeatedly and the session ends very quickly, check your browser's cookie settings or let support know.
Withdrawals
Yes, funds will only be sent to a bKash, Nagad, or Rocket wallet registered in your own name. Withdrawing to another person's wallet is not possible. This rule is strictly followed to maintain system security and prevent fraud. That is why it is very important to provide your correct name at registration.
The minimum withdrawal amount at pkjo is ৳800. Withdrawal requests below this amount are not accepted. Submit a withdrawal request only when your balance is ৳800 or more. Withdrawals are always processed via bKash, Nagad, or Rocket.
Typically, funds reach your wallet within 10 to 45 minutes of submitting a withdrawal request. This may vary slightly depending on the time of day and the transaction amount. pkjo always aims to process withdrawals as quickly as possible.
"Pending" means the request is in the verification process. It is usually completed within 45 minutes. If it remains pending for longer than that, contact us on live chat and provide the reference number of the request — the team will look into it promptly. Withdrawals can sometimes be held up if account verification has not been completed.
Yes, winnings from a bonus can be withdrawn — but the wagering requirement must be met first. The wagering requirement for pkjo's welcome bonus is 15 times the bonus amount — on the bonus only, not on the combined total of the deposit and bonus. For example, if you receive a ৳2,000 bonus, you must wager ৳30,000 (2,000 × 15) before you can withdraw the bonus winnings.
Verification & Documents
When withdrawing funds at pkjo, it is confirmed that the applicant's identity matches that of the payment wallet owner. If the names do not match, the withdrawal may be cancelled and the account may be put under review. This is an important step in preventing fraud and money laundering, and it works to protect all players.
Verification is usually requested before the first withdrawal or when withdrawing a large amount. The system may also automatically request verification if unusual activity is detected on the account. This is a routine security process — there is nothing to be concerned about.
For proof of identity, a National ID (NID), passport, or driving licence is accepted. Clear photos of both the front and back of the document must be submitted. Make sure the photos or scans are not blurry or partially cut off. Once documents are submitted, verification is usually completed quickly.
The verification process is for the protection of players. It confirms that the account is being used by its true owner and prevents any unauthorized person from withdrawing your funds. This system helps maintain pkjo as a secure and trustworthy platform.
Yes, all documents submitted to pkjo are secured with SSL encryption. They are used solely for the purpose of verification and are not passed on to any third party. You can find more details in our privacy policy.
Responsible Gaming
You will find various tools and advice on pkjo's responsible gaming page. You can also contact our 24/7 live chat support and the team will be able to give you the right guidance. If you need outside support, you are advised to contact a professional counselling service.
Some warning signs are: wagering more money than you can afford, repeatedly playing to recover lost money, being unable to stop playing, prioritising gaming over family or work, and experiencing financial stress. If you notice these signs, take a break and seek help.
pkjo is for people aged 21 and above only. Date of birth is checked at registration and confirmed during verification. Opening or using an account by an underage person is strictly prohibited and such accounts are closed.
If you want to take a short break (cooling-off) or activate a long-term self-exclusion, let us know via live chat support or by email at [email protected]. The team will quickly apply a limit to your account or temporarily close it. This feature is always available free of charge.
Device & Technical Issues
First, clear your browser's cache and cookies. In Chrome, this can be done from Settings → Privacy and Security → Clear browsing data. Then reload the page. Also check your internet connection. If the problem persists, try a different browser (such as Chrome or Firefox).
On an Android phone, open pkjo.lat in the Chrome browser, then select "Add to Home screen" from the three-dot menu. On an iPhone, open the site in Safari, tap the Share button, and choose "Add to Home Screen". After that, the pkjo icon can be opened directly from the home screen just like an app.
If the connection drops, the game is generally saved on the server at that point. When you reconnect, it attempts to resume from where you left off. In some games, the position may not be recovered — in that case, contact support and the transaction history can be checked. It is best to ensure a stable connection before starting a game.
pkjo works fully in any modern mobile browser — no separate app download is needed. Open pkjo.lat in any browser such as Chrome, Firefox, or Samsung Internet and start playing right away. Adding a shortcut to your home screen gives you quick access just like an app.
First, clear the browser cache and refresh the page. If there is no sound, check the phone's silent mode and the browser's site permissions. For graphics issues, update your browser. If the problem is not resolved, let us know on live chat with a screenshot.
Still have a question?
pkjo's support team is by your side seven days a week, twenty-four hours a day. Get in touch in Bengali or English, whichever is more convenient for you.
Live Chat
Chat with us directly via live chat from any page on the site. It's the fastest way to get a resolution.
Email Support
For detailed issues, write to us at: [email protected] — we will reply as quickly as possible.