pkjo Terms & Conditions

General Terms

Welcome to pkjo. These terms and conditions ("Terms") apply to the use of the pkjo platform ("Platform", "Website", or "Site"). This site is operated by pkjo ("Company", "we", "our").

By accessing this website or creating an account, you fully agree to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

pkjo provides online gaming services for entertainment purposes to users in Bangladesh. Our platform features live casino, slot games, cricket betting, card games, and many other gaming options. pkjo uses SSL encryption on all transactions as a safe and reliable platform.

Eligibility & Age Requirements

To create and use an account on the pkjo platform, you must meet the following requirements:

• You must be 21 years of age or older.
• You must be a resident of a country or region where online gaming is legally permitted.
• Your account must be in your own name — operating an account on behalf of someone else or as a representative is not allowed.
• One person may operate a maximum of one account.

pkjo firmly believes that keeping minors away from online gaming is our social responsibility. Parents are encouraged to use family safety software to block children and teenagers from accessing sites of this nature. "For users aged 21 and over only" — this policy applies to all pkjo services.

Account Registration

3.1 Registration Process

To create an account at pkjo, you must provide accurate and complete information. If you register with false or misleading information, pkjo reserves the right to cancel the account and take legal action.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. You must not allow anyone else to access your account. If you suspect any unauthorized access, notify our support team immediately.

• Use a strong password and change it regularly.
• If you log in on a public computer, always log out when your session is over.
• Do not share your login details with any third party.

3.3 Identity Verification (KYC)

For security and fraud prevention purposes, pkjo may request a copy of your national ID or passport at any time. Withdrawals may be delayed until the verification process is complete.

Deposits & Withdrawals

4.1 Accepted Payment Methods

pkjo currently supports three payment methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. Transactions through any method other than these three are not possible.

4.2 Minimum Limits

• Each deposit must be at least ৳300. Amounts below this will not be accepted.
• Each withdrawal must be at least ৳800.
• After a withdrawal request is verified, it is usually completed within 10 to 45 minutes.

4.3 Withdrawal Terms

Before submitting any withdrawal request, any active bonus wagering requirement on your account must be completed. It is recommended to deposit and withdraw using the same payment method. pkjo reserves the right to carry out additional verification for unusual or suspicious withdrawal requests.

4.4 Fraudulent Transactions

If a user makes a deposit through chargebacks, payment fraud, or any other fraudulent means, their account will be closed immediately and all winnings will be forfeited.

Bonuses & Promotions

5.1 Welcome Bonus

New members at pkjo will receive a 200% bonus up to ৳10,000 on their first deposit. For example: if you deposit ৳1,000 you will receive a ৳2,000 bonus and your total balance will be ৳3,000. Or if you deposit ৳12,000 you will receive a maximum bonus of ৳10,000, for a total of ৳22,000.

5.2 Wagering Requirements

For example: ৳2,000 bonus × 15 = ৳30,000 in bets must be completed. Only after that will winnings earned from the bonus be eligible for withdrawal.

5.3 General Bonus Rules

• Each user may claim the welcome bonus only once.
• Bonuses may only be used on games approved by pkjo.
• Bonus balance cannot be withdrawn directly — withdrawal is only possible after wagering is complete.
• If wagering is not completed within 30 days of claiming the bonus, the bonus will be cancelled.
• Multiple bonuses cannot be active at the same time.
• pkjo reserves the right to change, suspend, or cancel any promotion at any time.

5.4 VIP Program Cashback

pkjo's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback is available at each tier: up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum. Higher tiers can be reached by playing more regularly.

Gaming Rules

6.1 Fair Play Policy

pkjo believes in fair play. All of our games are run on transparent and impartial algorithms. No game outcome is predetermined.

6.2 Technical Errors

If a game result is undetermined due to a technical error or server issue, pkjo reserves the right to refund the bet amount in question. In such circumstances, no wins or losses will be recognized.

6.3 Betting Limits

Each game has its own minimum and maximum bet limits, which are displayed while playing. pkjo reserves the right to change the betting limits for any user under specific circumstances.

6.4 Sports Betting

The odds offered on all sports betting, including cricket, are subject to change. Results will be determined by the odds that were in effect at the time the bet was confirmed. If a match is cancelled or abandoned, the bet will be voided and the amount refunded.

Prohibited Activities

The following activities are strictly prohibited on the pkjo platform:

• Creating or operating more than one account.
• Using low-risk betting strategies to meet bonus requirements ("bonus abuse").
• Using another person's identity or payment information.
• Playing games using any automated software, bot, or script.
• Attempting to manipulate or alter game outcomes.
• Using the platform for money laundering or any illegal activity.
• Collusion or syndication with other users.
• Attempting to breach the platform's security systems.

Account Suspension & Closure

8.1 Closure by pkjo

pkjo reserves the right to temporarily suspend or permanently close any account for any reason, without prior notice — particularly in cases of a breach of these Terms.

8.2 Closure by the User

If you wish to close your own account, please contact our support team. Before submitting a closure request, make sure there are no active wagering requirements on your account and that your available balance has been withdrawn.

8.3 Self-Exclusion

To support responsible gaming, pkjo offers a self-exclusion feature. You can exclude yourself from the platform for a set period (such as 30, 90, or 180 days). For more details about this feature, please visit our Responsible Gaming page.

Privacy & Data Protection

pkjo places the highest importance on protecting your personal information. Your name, phone number, email, and financial information are kept completely confidential and are not shared with third parties — except where required by law.

Our site uses SSL encryption technology to keep all your data secure. For more information, please visit our Privacy Policy page.

• Your information is used solely for the purpose of providing the service.
• Payment information is processed securely directly by the relevant payment provider (bKash, Nagad, Rocket).
• You may request to view or correct your stored personal information at any time.

Responsible Gaming

pkjo treats responsible gaming as a core value. Gaming is a form of entertainment — it should not be considered a source of income.

To help keep your gaming experience enjoyable and controlled, pkjo offers the following features:

• Set deposit limits (daily / weekly / monthly)
• Set session time limits
• Temporary or permanent self-exclusion option
• Reality check notifications

Liability Limits

pkjo strives to provide the best service through its platform. However, pkjo is not responsible for the following:

• Loss of a game or betting session due to internet disconnection.
• Delays caused by third-party systems or payment provider errors.
• Issues with the user's own device or software.
• Losses resulting from the careless disclosure of account information.
• Service interruptions due to unforeseen technical or legal reasons.

Under applicable law, pkjo's total liability shall in no event exceed the total amount deposited by the relevant user during the period in dispute.

Changes to Terms

pkjo reserves the right to modify, add to, or cancel these terms at any time. Any changes will be published on the website and will take effect from the date of publication.

For significant changes, pkjo may send a notification to the registered email address. Continued use of the platform after any changes will be taken to mean that you have agreed to the new terms.

Contact & Support

If you have any questions or complaints about these terms, pkjo's support team is always ready to help you.

• Live Chat: 24 hours, 7 days a week
• Email: [email protected]
• Language: Support is available in Bengali and English

Our support team operates around the clock in accordance with Bangladesh Standard Time (BST, UTC+6). We are committed to resolving any disputes or issues quickly.